How 8inbox works
by Nico Pliquett
Welcome to a Smarter Inbox
Nico Pliquett, founder of 8inbox, presents a fresh way to handle messages. 8inbox works entirely through your automation workflows which means every detail, enhancement and shortcut is powered by the logic you design. It becomes a flexible communication hub that adapts to your business instead of forcing you to adapt to it.
Automated Insight for Every Message
8inbox can enrich any incoming message with the information you need. Language detection, translation, summaries, labels and structured data appear instantly because each step is performed through your workflow. If you want a translation tab or a summary tab or any other category of extra context, you simply add it in your workflow and the inbox displays it. This allows teams to understand messages from any customer without switching tools or copy pasting content.
AI Drafts That Follow Your Rules
Reply drafts are generated by AI but the intelligence behind them comes from a centralized prompt library inside 8inbox. Instead of burying important instructions across different workflows, you store them in one place and every AI step uses those prompts. If your company needs to communicate a delivery delay or a special policy, you add it to the prompt library and every future draft automatically includes the updated guidance.
Workflows That Shape the Entire Inbox
Everything in 8inbox runs through automation. Labels, metadata, AI tasks and even how messages enter the inbox are defined through workflows and API calls. You can pull information from connected systems such as Shopify and attach it directly to a conversation. This keeps your support team informed without leaving the message view.
Build Your Own Buttons and Actions
8inbox lets you create custom triggers inside the interface. If you want a button that translates text, requests new data, checks a calendar or runs a complex multi step workflow, you can add it from the settings panel. The system generates the workflow for you and sends it to your automation tool where you can adjust or extend it. The inbox becomes a control panel tailored to your team.
Your Brain Lives in N8n
The real power of 8inbox comes from the fact that your automation workflow is the brain that makes decisions. 8inbox simply becomes the elegant interface that shows the results. You adapt the logic to your business needs and 8inbox presents it in a smooth and intuitive way.
Try it and Shape Your Perfect Inbox
Nico Pliquett invites you to explore 8inbox, experiment with the workflow driven features and join the community to share feedback. With full customization and a powerful prompt system, your inbox becomes as intelligent and flexible as the workflows behind it.
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